Every Critical Handoff Documented
Create a complete delivery record from driver verification and pickup authorization through recipient confirmation and proof of delivery.
Verified
handoffs
GPS
event context
Searchable
audit history
Custody timeline
Every handoff documented
Driver identity verified
Pickup authorization confirmed
Package scanned
Seal recorded
Temperature documented
Pickup signature captured
GPS event stored
Recipient verified
Delivery signature captured
Delivery photo stored
Custody record completed
Major capabilities
Everything teams need to run the workflow.
Custody event history
Keep a sequenced record of critical pickup, transit, and delivery handoffs.
Time and location records
Connect timestamps and GPS context to key workflow events.
Electronic signatures
Capture pickup and delivery signatures when required.
Photos
Store package or proof-of-delivery photos with the delivery record.
Package scans
Use QR or barcode scan events to verify package movement.
Authorization codes
Document pickup authorization before custody begins.
Temperature documentation
Record temperature context and exceptions when needed.
Exception records
Preserve exception notes, issues, and audit history for review.
Product explanation
A digital record for sensitive handoffs
Chain of Custody gives healthcare delivery teams a structured event history that shows who handled the shipment, what was verified, when events happened, and where key handoffs occurred.
Product demonstration
Milestones activate in sequence
The timeline moves from driver identity verification through pickup authorization, scan, seal, temperature, GPS, recipient verification, signature, photo, and completed custody record.
Careful documentation
Designed to support review without overclaiming compliance
The page describes documentation, audit history, and workflow controls. It does not claim regulatory certification or guaranteed compliance outcomes.
Connected workflow
Custody links to tracking, driver steps, proof, and delivery history
Custody events are not disconnected files. They are part of the same delivery lifecycle customers and operations teams use for visibility and review.
Workflow
From first request to final record.
Each step is designed to reduce uncertainty, guide users through required actions, and keep delivery history connected to the rest of the platform.
The driver identity and pickup authorization are confirmed before shipment custody begins, then package scans, seal details, temperature notes, and pickup signature are recorded.
During movement, GPS events, custody milestones, exception notes, and handling context become part of the same delivery timeline.
At delivery, recipient verification, electronic signature, delivery photo, completion notes, searchable documents, and audit history close the custody record.
Healthcare use cases
A lab reviews pickup authorization, package scan, temperature notes, and delivery proof.
A pharmacy verifies recipient confirmation and signature for a sensitive delivery.
A client reviews GPS context and handoff history for a specimen shipment.
An operations leader searches custody documents during a customer inquiry.
A driver follows required pickup and delivery verification steps in sequence.
Operational benefits
Creates a complete handoff story from pickup authorization through final proof.
Links time, location, scan, signature, photo, and recipient details to the same record.
Helps drivers follow the required steps instead of relying on memory.
Supports internal review and customer questions with searchable delivery documents.
Documents exceptions without making unsupported regulatory certification claims.
Improves confidence for specimens, medication, medical supplies, and sensitive documents.
Frequently asked questions
What is included in the custody timeline?
Driver identity, pickup authorization, package scan, seal details, temperature documentation, pickup signature, GPS event, recipient verification, delivery signature, photo, and completed custody record are demonstrated.
Does this claim regulatory certification?
No. The page uses careful language around documentation and audit history and does not make unsupported regulatory certification claims.
Can exceptions be recorded?
Yes. Exception records and issue notes can be attached to the custody history for review.
How does custody connect to proof of delivery?
Final signatures, photos, recipient verification, and completion notes close the custody record and connect to proof access.
Related platform capabilities
Build the connected workflow.
Explore adjacent products that work together across requests, driver operations, documentation, tracking, and billing.
Guide couriers through acceptance, pickup, custody, proof, and delivery completion.
Live TrackingFollow driver location, ETA updates, route progress, and delivery milestones.
On-Demand DeliveryRequest same-day, priority, and STAT deliveries with live status and proof.
Scheduled RoutesCoordinate recurring daily, weekly, custom, and multi-stop healthcare routes.
Ready to get started?
See how Chain of Custody fits your healthcare delivery operation.
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