One Workspace for Every Healthcare Delivery
Create on-demand deliveries, schedule recurring routes, track drivers, monitor chain of custody, access delivery documentation, and manage billing through one connected client experience.
One
connected workspace
Live
driver visibility
Complete
delivery records
Client workspace
Create Delivery
Live product demonstration
Select delivery or route
Enter shipment information
Add pickup and destination
Choose handling requirements
Quote and ETA appear
Submit delivery
Driver assigned
Follow live progress
Proof and custody records ready
Major capabilities
Everything teams need to run the workflow.
Delivery creation
Create on-demand requests with shipment details, timing, pickup, destination, and handling needs.
Route creation
Build recurring daily, weekly, custom, and multi-stop healthcare routes.
Saved addresses
Reuse clients, labs, pharmacies, departments, and frequent destinations.
Delivery templates
Standardize common specimen, pharmacy, supply, document, and route requests.
Temperature requirements
Surface refrigerated, frozen, ambient, dry-ice, and handling notes before dispatch.
Pickup authorization
Help staff release packages only after the correct driver workflow is confirmed.
Live driver tracking
Follow assignment, ETA, pickup, transit, delay, and completion milestones.
Billing and reports
Review invoices, delivery history, route records, notifications, and operational reports.
Product explanation
The operating workspace for healthcare customers
Client Portal gives front desk, operations, billing, and administrative teams one place to create work, monitor active movement, and review delivery documentation without chasing separate emails or phone updates.
Product demonstration
A realistic request-to-proof flow
The interface simulation shows a client moving from service selection through shipment requirements, quote and ETA visibility, driver assignment, live tracking, and completed proof records.
Built for healthcare use
Specific enough for clinical logistics
The workflow is designed around specimens, medications, medical supplies, documents, multi-stop service windows, temperature notes, authorization, and documented completion.
Operational value
Visibility that supports every team
Client staff can request service, coordinators can monitor progress, leadership can view reports, and billing contacts can reconcile invoices from one connected record.
Workflow
From first request to final record.
Each step is designed to reduce uncertainty, guide users through required actions, and keep delivery history connected to the rest of the platform.
Client staff choose delivery or route, select a saved template or address, then enter shipment category, timing, pickup, destination, and handling requirements.
The workspace calculates the visible request context, shows quote and ETA details, submits the delivery, and connects the job to driver assignment and live progress.
After completion, proof of delivery, photos, signatures, custody records, history, invoices, notifications, and reports remain available from the same client experience.
Healthcare use cases
Medical clients request same-day specimen pickups with refrigerated handling notes.
Client networks schedule recurring multi-stop lab routes across several locations.
Pharmacies submit priority transfer requests and follow recipient proof.
Billing teams review invoices and delivery history for reconciliation.
Operations leaders use reports to standardize delivery templates and service windows.
Operational benefits
Reduces status calls with live assignment, pickup, transit, ETA, and completion visibility.
Standardizes repetitive requests with saved addresses and delivery templates.
Connects delivery documentation, chain-of-custody records, photos, signatures, and invoices to one history.
Supports both urgent on-demand work and repeat route operations.
Gives billing and operations teams a clean record for review and reconciliation.
Makes complex healthcare delivery workflows approachable for non-technical staff.
Frequently asked questions
Can clients create both deliveries and routes?
Yes. The Client Portal page covers on-demand deliveries, future deliveries, recurring routes, saved addresses, multi-stop routes, and templates.
What documentation is available after completion?
Proof photos, electronic signatures, custody records, delivery history, notes, route records, and billing-ready information can be reviewed from the completed record.
Does this replace phone-based dispatch?
It gives teams a digital workflow for request creation, status visibility, documentation, and billing context while still supporting operational communication when needed.
Who uses the Client Portal?
Front desk staff, client administrators, lab coordinators, operations managers, billing contacts, and customer service teams can each use the workspace for their role.
Related platform capabilities
Build the connected workflow.
Explore adjacent products that work together across requests, driver operations, documentation, tracking, and billing.
Coordinate recurring daily, weekly, custom, and multi-stop healthcare routes.
Live TrackingFollow driver location, ETA updates, route progress, and delivery milestones.
Chain of CustodyDocument verified handoffs, scans, signatures, photos, GPS events, and audit history.
BillingReview invoices, line items, statements, credits, adjustments, and payment status.
Ready to get started?
See how Client Portal fits your healthcare delivery operation.
Request a Delivery