Resource Center

Everything Drivers Need to Work Successfully with Route Nation

Driver onboarding, app workflow, required document, route, delivery completion, incident, safety, earnings, and support resources.

Organized categories

Choose the resource area that matches your task.

Search and filter ready

Collection view

Account Support

This collection groups related articles, workflow guidance, troubleshooting notes, and support paths for the selected topic.

Driver Application

Curated guidance, related workflows, and next-step links for driver application.

Open collection

Getting Approved

Curated guidance, related workflows, and next-step links for getting approved.

Open collection

Vehicle Requirements

Curated guidance, related workflows, and next-step links for vehicle requirements.

Open collection

Required Documents

Curated guidance, related workflows, and next-step links for required documents.

Open collection

Training

Curated guidance, related workflows, and next-step links for training.

Open collection

Driver App

Curated guidance, related workflows, and next-step links for driver app.

Open collection

Delivery Offers

Curated guidance, related workflows, and next-step links for delivery offers.

Open collection

Scheduled Routes

Curated guidance, related workflows, and next-step links for scheduled routes.

Open collection

Pickup Procedures

Curated guidance, related workflows, and next-step links for pickup procedures.

Open collection

Chain of Custody

Curated guidance, related workflows, and next-step links for chain of custody.

Open collection

Delivery Completion

Curated guidance, related workflows, and next-step links for delivery completion.

Open collection

Earnings and Payouts

Curated guidance, related workflows, and next-step links for earnings and payouts.

Open collection

Incident Reporting

Curated guidance, related workflows, and next-step links for incident reporting.

Open collection

Safety

Curated guidance, related workflows, and next-step links for safety.

Open collection

Account Support

Curated guidance, related workflows, and next-step links for account support.

Open collection

Requirement clarity

Confirmed company requirements

Complete application information, required identity/contact details, document submission, and workflow training when requested.

Requirements that vary by contract

Vehicle type, equipment, route timing, package handling, location coverage, and documentation needs can vary by customer or route.

Recommended best practices

Keep documents current, review each offer carefully, follow pickup authorization, document exceptions, and communicate issues through the proper support path.

Route Nation does not guarantee earnings, offer volume, route assignment, or availability.

Driver resources and app workflows

Driver resourceReviewed for public guidance4 min read

Driver application checklist

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

Vehicle-document checklist

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How to set availability

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How delivery matching works

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How to accept or decline an offer

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How to begin a delivery

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How to enter a pickup authorization code

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How to scan a package

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How to record temperature

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How to collect a signature

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How to document a failed attempt

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How to report damage or package issues

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How to view earnings

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How payout status works

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support
Driver resourceReviewed for public guidance4 min read

How to update expiring documents

Step-by-step instructions

  1. 1.Review the request or workflow requirements before starting.
  2. 2.Confirm pickup, destination, timing, contacts, and handling instructions.
  3. 3.Follow the guided Route Nation workflow and document required proof.
  4. 4.Review completion records, issue notes, and related resources when finished.

Interface preview

Portal overview

Interface preview

Workflow checklist

Interface preview

Completion record

Helpful tips

  • • Confirm role, account, and service requirements before starting.
  • • Use notes to document context that may affect pickup, delivery, proof, or support review.

Common errors

  • • Missing pickup or destination details
  • • Unclear shipment handling requirements
  • • Submitting without confirming contacts or timing

Checklist

  • • Required details reviewed
  • • Handling requirements added
  • • Contacts confirmed
  • • Proof expectations understood
Contact support